Delivery & Return
Enjoy hassle-free delivery nationwide. If you're not satisfied with your purchase, return it within 30 days for a full refund or exchange.
Delivery Information
Thank you for shopping at Buyology. We are pleased to offer a reliable and efficient delivery service in partnership with The Courier Guy.
We deliver nationwide across various regions. Below is an approximate guide for delivery timeframes:
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Delivery Timeframes |
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|---|---|
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Major Cities |
2-5 Days |
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Regional Areas |
2-6 Days |
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Remote Areas |
3-7 Days |
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Shipping Charges |
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|---|---|
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Standard Shipping (Orders below R500) |
R50 |
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Free Shipping (Orders above R500) |
Free |
1. Begin by selecting your desired items and finalizing your purchase.
2. Shortly after, you'll receive an email confirming the details of your order.
3. We promptly prepare and dispatch your order via our trusted courier service. Sit back and await its arrival.
4. Your items will be delivered to your doorstep. Enjoy your purchase!
Free Returns and Exchange Policy
30-Day Hassle-Free Returns
We stand by the quality of our products and aim for complete customer satisfaction. If, for any reason, you are not fully satisfied with your purchase, we offer a hassle-free return policy within 30 days of receiving your order.
How to Initiate a Return
Contact Customer Service: To begin the return process, please contact our Customer Service team via email: [email protected]. Provide your order number and the reason for the return.
Receive Return Authorization: Once your return request has been reviewed and approved, you will receive a Return Authorization Number and further instructions via email.
Package Your Items: Ensure the product is in its original packaging, unused, and in the same condition as you received it.
Ship Your Return: Use the prepaid shipping label provided to return your package via The Courier Guy.
Receive Your Refund or Exchange: Once we receive your returned item and inspect it, we will process your refund or exchange as per your request.
Exchange Policy
If you wish to exchange an item, please initiate the return process as described above. Once your return is received, we will send out the replacement item at no additional cost.
Timeframe for Refunds
Due to banking processes, refunds typically take 2-10 business days to reflect in your account. The refund will be applied to your original method of payment.
FAQs
After your order has been dispatched, you'll receive a confirmation email with a tracking number. Use this on our courier's website to monitor its progress.
No problem! Contact our support team within 30 days of receiving your item. They'll guide you through our simple return process.
We apologize for the inconvenience. Reach out to our customer service with the details, and we'll ensure a swift exchange process for you.
No, exchanges are processed at no additional cost to you. However, specific terms may apply based on the reason for the exchange.
We aim to process refunds swiftly. Once your return is inspected and approved, expect the refund within 5-10 business days.
